RESORT TERMS & CONDITIONS & LEGAL POLICY

Aspien Hotels Private Limited

Registered Office:

H NO 6 SHERKA DANDA, WARD NO 2-1, TALLITAL, NAINITAL, UTTARAKHAND – 263001

• Email - book@aspienhotels.com

1. Booking & Confirmation

• All bookings are subject to availability.
• A booking is considered confirmed only after the required advance payment is received.
• Bookings made through third-party agents are governed by both the agent’s policy and these Resort Terms & Conditions.

2. Rates & Taxes

• All rates are in Indian Rupees (INR).
• Taxes applicable at the time of stay will be charged as per government rules.
• Rates may change without prior notice. Confirmed bookings will remain unchanged unless required by law.

3. Payment Policy (Including Check-In Payment)

• Guests must **pay the full room amount at the time of check-in**.
• For walk-in guests, 100% payment is mandatory before keys are issued.
• For OTA or travel-agent bookings, guests must clear any balance amount at check-in.
• Extra services (meals, activities, laundry, etc.) must be settled **at the time of check-out**.

**If a Guest Refuses to Pay After Taking Services**

If a guest consumes services and then denies payment:

1. The resort reserves the right to **block access to rooms or facilities** until dues are settled.\
2. The matter will be treated as **fraudulent non-payment**, and the resort may take the following actions:
• Inform the booking agency (OTA/travel agent).
• Deduct outstanding amounts from security deposits, if applicable.
• Withhold luggage until payment is completed, as per hospitality industry norms.
• File a written police complaint under sections related to **service fraud and non-payment**.
3. Any legal expenses incurred will be charged to the guest.

This policy is implemented to protect the resort from financial loss due to misuse of services.

4. Check-In / Check-Out*

• Standard Check-In: **2:00 PM**
• Standard Check-Out: **11:00 AM*
• Early check-in/late check-out subject to availability and charges.
• Valid Government ID proof is mandatory for all staying guests.

5. Cancellation & No-Show Policy

• More than 15 days before arrival: Full refund (minus transaction charges).
• 7–15 days before arrival: 50% refund.
• Less than 7 days or No-Show: No refund.

6. Children & Extra Guests

• Children below 5 years stay free (without extra bed).
• Extra bed, mattress, and meals are chargeable.
• All additional guests must be declared at booking.

7. Pets Policy

• Pets allowed only with prior approval.
• Additional cleaning or damage charges may apply.
• Guests are responsible for their pets at all times.

8. Guest Conduct & Liability**

• Guests must respect staff, property, and other guests.
• Misconduct, intoxication, or illegal activities may result in removal from the property without refund.
• Guests are liable for damages caused to property or facilities.
• The resort is not responsible for guest valuables unless kept in the safe.

9. Force Majeure**

The resort is not responsible for any failure caused by events beyond control, such as natural disasters, government orders, or emergencies.

10. Privacy & Personal Data**

Guest data is used only for reservation, billing, and legal purposes, following Indian data protection requirements.

11. Photography & Media*

Public area photos may be used for promotional content.

Guest photos will not be used without permission.

12. Third-Party Services**

The resort is not responsible for issues arising from outsourced services (cabs, adventure activities, sightseeing vendors, etc.).

13. Complaints & Refund Process**

Complaints must be reported during the stay for immediate action.

Refunds, if approved, may take 14 business days depending on the payment channel.

14. Governing Law*

All disputes fall under the jurisdiction of **Nainital, Uttarakhand** courts.

15. Amendments

Terms & Conditions may be updated periodically. Latest version will apply.